Łukasz Gradowski
COO and Head of Strategy & Transformation for Retail and Private Banking
Bank Pekao S.A.
"Connecting the Dots: Strategy and Transformation Beyond Organizational Silos"
- Transformation as a continuous journey – embracing change as an ongoing process that requires adaptability, resilience, and collective commitment.
- Strategic thinking across time horizons – balancing short-term tactics, mid-term planning, and long-term vision.
- Breaking down silos – fostering cross-functional integration.
- Leadership as a catalyst for change.
Jakob Aarup Petersen
Group Executive Vice President, Operations
Sydbank A/S
"Beyond Operations: The Future-Ready Back Office"
- Strategic Foundation for Operational Excellence
- Integrating People, Process and Technology
- Adaptability and Foresight
- Long Term Relevant Customer Experience
Debbie van Heel
Global Head of KYC & KYB
N26
"KYC Transformation at N26: Scaling Compliance through Automation, Data, and Operational Excellence"
- Driving KYC scalability: Building a cross-market KYC framework.
- Leveraging automation & data: Using AI tools to reduce manual workload.
- Vendor strategy & global delivery models.
- Embedding KYC in the customer journey.
Björn Welander
Head of Securities & Investments Services
SEB
"Rebranding Operations through Intelligent Automation"
- Traditional automation initiatives are becoming increasingly complex and expensive.
- Operations must evolve from a support function to a strategic enabler.
- How intelligent automation is reshaping Operations.
- Rebranding the organisation for engagement and alignment.
Enrico Cervi
Chief Transformation Officer
Santander Consumer Bank
"Driving Business Transformation by streamlining processes, reducing costs, and scaling operations"
- Reinventing the back office operating model by integrating AI with human effort.
- End-to-End Process Automation - Hyper-Automation by integrating AI, RPA & ML.
- Revolutionizing Banking Operations using Data Analytics and Predictive Modelling.
Davor Gašparac
Senior Program Manager & BA Chapter Lead
Erste Digital
"Is digitalisation the end of Back Office - and how can 'Agile' prevent this"
Javier Trujillo
Senior Manager Ops & Processes
BBVA
"The complexity of Simplicity"
Elly Geck
Automation Team Lead
Solaris SE
"The Path to AI Adoption in Banking Ops"